Accepted Payments & Shipping Policy

Accepted Payments:

All major credit cards are accepted along with Amazon Pay, Shop Pay and Paypal. 

Payments must clear before orders are shipped. 

Shipping: All orders are shipped from the Pacific Northwest in Washington State. Orders are shipped within five business days Monday thru Friday. When placing your order please keep in mind that restocks, sales and Holidays may take additional time.

The shipping cost is based on weight of the entire order. Once your order ships, you will receive a shipping confirmation email with a tracking number. If you have any concerns about the products you received, contact us within 7 days of the delivery date. Please make sure the shipping address is accurate as we will not process refunds or re-ship orders once the tracking shows a delivery confirmation. U.S. orders $40 and over ship free. 

Duray Baby is not responsible for lost or damaged packages from the mail carriers. Once an item leaves our hands it is in the hands of USPS, UPS or DHL. We can only view the tracking that they provide. Please reach out to them with any inquiries about delays or shipments not arriving. We are not responsible for lost or stolen packages. Please follow the tracking information to ensure your package is received. 

Shipping to Canada:

Customer is responsible for all custom and import taxes. Duray Baby is not responsible for custom delays.